Frequently Asked Questions
Account & Registration
How do I register on your platform?
You can register by filling out the online registration form with your personal details,
preferences, and a valid email address.
Is registration free?
Yes, basic registration is free. However, to access premium features, you may need to upgrade
to a paid membership. For Premium Membership visit our latest discounted features at
www.globalwedlock.com/premium
How do I verify my profile?
After registration, our team will review your profile for authenticity. Verification may include
email and phone confirmation. Pictures are verified after manual and video verification
procedures to ensure that the pictures don’t belong to anyone else.
Can I edit my profile after registration?
Yes, you can update your profile information at any time by logging into your account and
accessing the ‘Edit Profile’ section.
How do I delete my account?
To delete your account, go to ‘Account Settings’ and select the option to deactivate or delete
your profile.
Membership & Payments
What are the different membership plans available?
We offer various plans, including 1-month, 3-month, and 6-month packages, each with different
features and benefits.
What payment methods do you accept?
We accept payments via credit/debit cards.
Is my payment information secure?
Yes, we use SSL encryption to ensure all transactions are secure and your payment
information is protected.
Will my membership auto-renew?
By default, memberships are set to auto-renew. You can manage this setting in your account
preferences.
How do I cancel my membership or auto-renewal?
To delete your account, go to ‘Account Settings’ and select the option to deactivate or delete
your profile.
Privacy & Security
Is my personal information safe?
Yes, we prioritize your privacy and implement robust security measures to protect your data.We
have dedicated servers to ensure that the data is intact and will solely be managed by the GW
and not by any third party.
Can I control who sees my profile and photos?
Absolutely. You can adjust your privacy settings to control who can view your profile and
photos.
Do you share my information with third parties?
No, we do not share your personal information with third parties without your consent.
Communication & Matches
How do I search for matches?
Use our search filters to find profiles that match your preferences based on criteria like age,
location, and interests.
Can I communicate with other members?
Yes, premium members can send messages and express interest in other profiles.
How do I report suspicious activity?
If you encounter any suspicious behavior, please use the ‘Report’ feature on the member’s
profile or contact our support team via support@globalwedlock.com or via chat Agent option.
Policies & Support
What is your refund policy?
We refund 100% of amount if it is requested within 24 hours only.
How can I contact customer support?
You can reach our customer support via email, live chat. Visit our ‘Contact Us’ page for more
details.
Do you offer assistance with profile creation?
Yes, our support team can help you create and optimize your profile for better visibility.
Are there any community guidelines I should follow?
Yes, we expect all members to adhere to our community guidelines, which promote respectful
and genuine interactions.
Do you offer customised services?
Yes, we offer customised services for those who do not have time to find their partners, so we
try to find the right candidates based on your preference. This feature is available with Premium
Silver Gold and Diamond Membership Holders.
